FAQs
You can usually spot our signature pieces anywhere between Nambucca Heads & Grafton. Please enquire if you are outside this area and we will try our best to accommodate you.
To ensure we can provide the essential services needed to support our rental team, we’ve established a minimum starting fee of $300 for both pick-up and delivery services.
Our delivery charges are determined based on various factors, including the event’s location, the order’s size, and other essential considerations, such as:
- Loading time for the truck.
- Unloading time upon arrival.
- Travel time to and from the venue.
- Return travel to gather hired items.
- Truck reloading.
- Return travel to our warehouse.
- Truck unloading.
Certainly! We gladly welcome the collection and return of small orders. Each collection request is evaluated on a case-by-case basis, depending on the items you intend to rent. If you’re thinking about this choice, please get in touch with us to confirm the eligibility of your order and discuss the procedure.
Absolutely, we do. To reserve your chosen items for your desired dates, we require an upfront, non-refundable booking fee. This fee amounts to 40% of your total quote. Once you’ve accepted your quote and completed the payment for this non-refundable booking fee, you can be assured of exclusive access to our rental items. Exciting!
Modifications to your reservation made between 1 month and 14 days before the event will allow for a partial reimbursement.
If you cancel within 14 days of the event, you will receive a refund for pickup and delivery fees only. The cost of the hired items will not be refunded, as it is considered a loss of opportunity.
Important points to remember:
- All refunds will have the 40% upfront booking fee subtracted.
- A $95 administration fee will be applied to all refunds, reducing the refunded amount by this sum.
- The upfront non-refundable booking fee remains non-refundable at all times.
- We acknowledge that unforeseen circumstances may arise and are therefore pleased to offer the flexibility of transferring your booking fee to a future date within 18 months from the initial event, subject to availability. 1 transfer per booking.
We aim to simplify the process for your convenience. You’ll be required to settle 60% of your invoice one month prior to your event date. If you book within that month, the entire 100% payment is due upon acceptance of your quote.
In the event that a rented item is not returned, is severely damaged, or broken beyond repair, you will be billed for the replacement value, and payment must be made within 7 days.
Should an item be damaged but reparable, you will receive an invoice for the repair costs, and payment will be due within 7 days.
Upholstered items returned in a soiled condition will undergo professional cleaning at our facility, and you will receive an invoice for payment or a deduction from your deposit will be made.
Please make thoughtful choices when selecting your rental items. Once we receive your booking deposit, we cannot accommodate changes due to missed opportunities. However, we do provide a 10% flexibility allowance for your initial order.
We require a $300 deposit, which will be reimbursed once the goods are returned in an acceptable condition. If any items necessitate professional cleaning upon return, the full deposit amount will be retained. In the event that the items are irreparably damaged, you will be responsible for covering the cost of replacement.
If you can’t find a specific item on our website, please contact us. It’s possible that we haven’t added it to our website yet, or we may be able to source it for you. Your satisfaction is our priority!
